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Re: Web Help Desk stopped working remotely

Hi, The OS is Windows 2008 R2 Enterprise

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Re: To Log Or Not To Log: That Is The Question

I think you need to start with a plan.  What do you want to use your log files for, what rules do you plan implement on your logging system, how do you plan to audit your logs, what do you plan to...

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Re: Do We Need A Medic For Trouble Tickets?

I started my post-military career in desk-side support and have steadily moved through the ranks throughout the years. I can agree 110% that the main problem plaguing anyone from Tier II/III is the...

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Re: To Log Or Not To Log: That Is The Question

While I really hate to admit it, one of the most seamless logging situations I have encountered was when a CIO told the entire IT staff of a nationwide company that the security officer had the final...

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Re: To Log Or Not To Log: That Is The Question

Charles Galler Your story once again validates that security folks have their mindset on one hand and the reality is more complicated on the other hand. I'm glad that you could have a health...

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Re: on-call recurrance

Try making the end date YEAR at some point in the future. e.g. On Call: 1/1/2014 to 1/8/2100.See the example below.

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Re: Access Points on Down Status

Hi rgward,In my NetPerfMon DB I didn´t found Wireless_AccessPoints_View and Wireless_Controllers tables.

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Re: Help with 'Reporting' in Patch Manager

For referrence:To access the data in a report, run the Basic Registry Information report from the Computer (Registry Information) report category, and filter on the appropriate values in the "Registry...

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Re: Access Points on Down Status

Wireless_AccessPoints_View is a NPM View (not a table) and Wireless_Controllers is a NPM table.

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Variables in Scripts

Not sure if I'm missing something, but wondering if it's possible to use Alert type variables within scripts. I have quite a few F5 devices that I want to script UCS backups on, but need each filename...

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Re: Display all computers that do not have a particular program

Unfortunately this type of logic is not possible with Patch Manager because it is impossible to filter on non-existent data. The inventory captures what isInstalled. The best option you can work from...

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Re: Exchange 2010 Monitoring

Looks like this solved the issue. Thanks!

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on 5.7, why is it when I clone a filter, it works but when I create the exact...

I'm new to LEM, but I was trying to create a filter and it was not populating. I figured I had a logic error, so I started from scratch with a basic security alerts filter. Still nothing. Then I cloned...

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Re: Process for Updating/Upgrading Orion Products with Additional Poller and Web

no :-( I have NPM, NTA, IPAM, UDT, NCM, with four additional pollers and Failover installed. Our record time for Upgrading one product (NPM) from 10.5 to 10.6.1 is 105 minutes -- we have decided to...

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Re: Work Time Report

I am trying to do exactly the same thing.  The current way won't allow me to decipher which of my techs is entering time and which are not.  If my service desk takes the call and enters time, then...

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Gold Car Monitoring

Hello all, I am trying to figure out a way to run a report on the current gold car settings on our routers but am striking out.  We have a pretty diverse WAN environment ranging from a single T1 to...

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Re: Re: "Average Response Time & Packet Loss" graph not collecting data for...

Hi dahlellama: how did you add this poller to orion system manager because i didn't find the way to do it. Best regards

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Re: Compliance Policy Report - Detailed Results

Yes.    The trouble is that it just shows there is a violation on one or more of the hundreds of ports.   Id like to see a breakdown by exact port not in compliance Edit:   I tried using one rule for...

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Re: Access Points on Down Status

Thanks a lot !!

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Re: Re: Re: Variables in Scripts

There is a way around the /t issue by using an NCM macro. I don't have a UCS to test but sending the commands to a switch gives me the following output (I excluded the 'quit' command):tmshsave /sys ucs...

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